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Quality Manual

                                                                                       
                                               Quality Manual
                                 Prepared in compliance with ISO 9001:2008



Address: Jiedong Road xiaojiejiao District, Humen town,
Dongguan city, Guangdong province, China.
 






Table of Contents
Section Title 
Revision History
Scope 
Quality Policy
Quality Management System Process Interface Diagram
  • Quality Management System Process Descriptions
  • Organization Chart


Revision History
Revision Date
Nature of Change(s)
8/2/04
  • Complete revision to the ISO 9002:1994 Quality Policy Manual to reflect ISO 9001:2000 requirements and other business changes.
11/3/04
  • Revised the Organization Chart and section 5.5.2 to include a member of McAllister Consulting, LLC as the Management Representative.
  • Revised scope.
11/16/07
  • Added the Quality Management System Process Descriptions section
10/12/08
  • Added new adjacent building to the Scope of the QMS
  • Removed narrative sections and incorporated, as necessary into process descriptions
11/12/08
  • Revised Process Descriptions to correct link descriptions.
3/2/09
  • revised Organization Chart
  • changed ISO 9001:2000 references to ISO 9001:2008
10/30/09
  • changed management review frequency to at least 1/calendar year
   

Scope

The Quality Management System described and referenced by this manual applies to:
Longterm link:
Jiedong Road, Xiaojiejiao District,
Humen town, Dongguan city, Guangdong province, China.
The manufacturer of customer-designed wire formed products, and related products and assemblies for the electronics, automotive, appliance and other consumer products industries.
Longterm link follows all requirements of the ISO 9001:2008 standard excluding those requirements listed under section 7.3 Design and Development.

Quality Policy

Longterm link’s Quality Policy is to comply with the requirements and continually improve the effectiveness of our quality management system in order to provide our customers a quality product on time.

QMS Process Interface Diagram

 

QMS Process Descriptions

Management Process
Previous Process
Contact
Inputs Description of Key Activities Output Subsequent Process / Contact
Internal management goals · communicate to employees the importance of meeting customer as well as statutory and regulatory requirements, if any
· establish quality policy – reviewed in Management Review Meetings 
· establish quality objectives
· define responsibilities and authorities and assure these are communicated
· assignment of QMS Management Representative
· determine and provide resources 
· provide training and maintain Competence Matrices 
· review of QMS at least 1/calendar year (see Management Review Agenda)
· monitor processes and analyze data in accordance with the Monitoring and Analysis Summary 
· manage internal audits
· manage corrective and preventive actions
effective processes all processes
data from other processes continual improvement
QMS requirements customer satisfaction customer
   
External customer / marketplace input
   
Related Procedures:
· Document and Data Control Procedure
· Quality Records Procedure

· Periodic Management Review Agenda
· Calibration and Control of Measuring and Test Equipment Procedure

· Employee Competency Procedure 
· Internal Quality Audits Procedure 
· Corrective / Preventive Action Procedure
Quotation Process
Previous Process / Contact Inputs Description of Key Activities Output Subsequent Process / Contact
customer request for quote (includes drawings and/or specs) · print review
· tool review
· feasibility determination
· determine cost
· lead-time
quote customer
Order Handling Process
revision changes drawings and specs Order Handling Process
Purchasing Process price changes
Related Procedures:
· Quotations to Customers Procedure

· Customer Prints Procedure
Order Handling Process
Previous Process / Contact Inputs Description of Key Activities Outputs Subsequent Process / Contact
customer order · review order
· enter order in system
· acknowledge order when requested
· maintain record of communication with customer if customer property is lost or found damaged or unsuitable for use order entered Purchasing Process
Quotation Process quote, drawings, specs Production Process
Shipping Process
drawings, specs Production Process
Purchasing Process
Sales Order Shipping Process
order acknowledgement customer
Related Procedures:
· Customer Orders Procedure
Purchasing Process
Previous Process / Contact Inputs Description of Key Activities Outputs Subsequent Process / Contact
Order Handling Process order, drawings, specs · select suppliers 
· review Wire Needed Report
· submit POs
· receive product
· evaluate suppliers
material available for production and shipping Production and Shipping Processes
Related Procedures:
· Purchasing Procedure

· Supplier Evaluation Procedure

· Receiving Work Instructions
Production Process
Previous Process / Contact Inputs Description of Key Activities Outputs Subsequent Process / Contact
Purchasing Process wire, materials · create Production Setup Checklist and any required inspection forms
· schedule production 
· setup machines and form wire
· perform secondary operations as necessary
· inspect product
· perform equipment maintenance
finished product Shipping Process
Order Handling Process customer drawings / specs
   
Related Procedures:
· Quality Planning Procedure
· Customer Prints Procedure

· Production Control – Main Procedure 
· Production Control – Secondary Operations Procedure

· Control of Nonconforming Product Procedure

Organization Chart